Best Airport Named; Indianapolis International Best in Customer Satisfaction Survey in U.S.
Indianapolis International was named the best airport in the U.S. for 2012 by the Airports Council International.
The global airport organization announced that the Indianapolis hub was the best as a part of an annual Airport Service Quality award, according to The Washington Post.
Two of the other top airports that were narrowly beaten were Ottawa and Tampa.
This is not the first time that the Indianapolis International Airport received the top designation as it won best airport for 2010 as well.
The Indianapolis airport may not be a major hub compared to Atlanta and Los Angeles, but it was deemed the most amenable to passengers of all the travel bases in the country.
The annual ranking was made by travel industry experts that compiled passenger surveys taken at the gates within each airport. The main focus of the surveys asked each passenger to state how well the airport was able to give them a hassle-free flight experience.
Rober Duncan, executive director for the Indianapolis Airport Authority Robert Duncan, stated that the reason his airport took the top spot was due to the hard-working employees focusing on passenger satisfaction.
"Being the best airport in North America wouldn't be possible without world-class employees," Duncan said, according to a statement reported by The Indy Star. "I am proud of their dedication, and I especially thank our front-line staff who greet our guests and keep our facilities clean, safe and operational around the clock."
Over 275 airports participated in the satisfaction survey.
Some of the other top international airports for last year include Cancun in Latin America and the Caribbean as well as Abu Dhabi's for the Middle East.
The Airports Council International has given out the Service Quality reward every year since 2006.